Welcome to our comprehensive privacy policy

This document outlines how we manage, use, and protect your personal information across our services. "Personal information" encompasses any data that might be used to personally identify you. This policy does not apply to third-party companies we do not own or control or to individuals not directly employed or managed by us.

1. Privacy Policy Overview

Our privacy policy provides an in-depth look at how we handle your personal data from the moment you interact with our services. This includes any information that could be used to identify you personally. We clarify that this policy is distinct from those of entities beyond our direct control.

2. Personal Data Collection and Usage

2.1. Types of Personal Data We Collect (and Why)

We've gathered specific personal information in the last 12 months for various reasons, all aimed at enhancing our services and your experience.

2.1.1. Customer Information

Your name, contact details, and address are crucial for account management, service delivery, and legal compliance. This data also supports service improvement and, with your consent, targeted marketing.

2.1.2. Customer Information Storage

Post-subscription, we store your data for six years to potentially facilitate re-engagement or address legal matters. Our lab partners may retain your information longer to fulfil local regulations.

2.1.3. Self-Reported Health Data

Optionally, you may provide health-related information, which helps us tailor our services and support our research.

2.2. How We Use Your Data

The primary aim of collecting your data is to study the effects of diet on health, ensuring we offer pertinent support and meet all legal obligations transparently and lawfully.

3. Disclosure of Your Personal Data

We share your data in specific instances, maintaining a high level of confidentiality and integrity in handling your information.

4. Digital Tracking and Advertisements

4.1. How We Track You

Our use of cookies and similar technologies aims to improve your service experience. We detail our tracking practices in our Cookie Policy.

4.2. Meta Advertising

By leveraging Meta's advertising tools, we aim for more effective ad targeting, sharing only non-reversible user data with Meta, under GDPR guidelines.

5. Protecting and Retaining Your Data

5.1. Security

We deploy robust security measures to protect your data from unauthorised access, emphasising the importance of personal vigilance in data protection.

5.2. Retention

Your data is retained as necessary, with specific retention periods outlined for different categories of data, ensuring compliance and operational integrity.

6. Children's Personal Data

6.1. Age Limit

We are committed to protecting children's privacy, strictly not collecting data from those under 18 without parental consent, reflecting our adherence to our Terms of Service.

6.2. Age 13-18

We detail our policy on data collection from minors, emphasising the necessity of parental consent and supervision.

7. Rights for European Union (EU) Data Subjects

As an EU resident, you have specific rights under the General Data Protection Regulation (GDPR). These rights ensure that you have greater control over your personal data. Here's a summary of your rights and how you can exercise them:

7.1. Right to Access

You have the right to request access to the personal data we hold about you. This includes information on how we use your data, the categories of data we process, and the recipients of your data.

7.2. Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.

7.3. Right to Erasure (Right to be Forgotten)

You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw your consent.

7.4. Right to Restrict Processing

You have the right to request the restriction of processing your personal data if you contest its accuracy, if the processing is unlawful, or if you need the data for legal claims.

7.5. Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us.

7.6. Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

If you have given consent for the processing of your personal data, you have the right to withdraw this consent at any time.

7.8. Right to Lodge a Complaint

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information provided in the "Contacting Us" section of this policy. We are committed to responding to your requests promptly and transparently.

8. Your Rights Regarding Access and Deletion of Personal Data

We are dedicated to ensuring that you have full control over your personal data and can exercise your rights with ease. Here’s how you can access and request the deletion of your personal data:

8.1. Access to Your Personal Data

If you wish to access the personal data we hold about you, you can make a formal request. We will provide you with a copy of your personal data and details on how we use it. This process ensures transparency and allows you to verify the accuracy and lawfulness of the data processing.

8.2. Deletion of Your Personal Data

You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if you believe the processing is unlawful. We will evaluate your request and, if it meets the legal criteria, we will delete your personal data.

8.3. How to Make a Request

To access or delete your personal data, please contact us at gdpr@gutricious.com. Please provide us with enough information to verify your identity and the specifics of your request. We aim to respond to all requests within one month, in accordance with GDPR guidelines.

8.4. Our Commitment

We are committed to upholding your rights and ensuring that your personal data is handled with the utmost care and respect. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

By understanding and exercising your rights, you help us maintain a transparent and trustworthy relationship, ensuring that your privacy is always protected.

9. Policy Updates

Our commitment to keeping you informed of any changes to this policy is underscored, highlighting the importance of regular review.

10. Contacting Us

For any enquiries or feedback regarding this policy or your data rights, we provide clear directions on how to reach us, ensuring your concerns and questions are addressed promptly.

You can contact us at gdpr@gutricious.com.